In a market where speed determines success and security is becoming an increasing challenge, freight forwarders balance daily between deadlines, price, and carrier reliability.
In logistics, there are situations where you search for a carrier for days. You make calls, send inquiries, wait for responses. And then sometimes, the solution arrives within minutes. It is precisely this difference that we discussed with Mato from Cro Ekspress.
What Was Finding a Carrier Like Before HUBBIG?
Like most freight forwarders, they used to find carriers through other freight exchanges.
The process worked, but it was not without challenges.
As Mato points out, the biggest issue was not only finding an available truck, but ensuring reliability.
“On some freight exchanges, it happens that trucks are stolen by foreign carriers.”
Such situations do not only mean lost time, but also represent a serious risk to the business. In logistics, trust is the key currency — and when it is missing, the entire process becomes uncertain.
What Has Changed in Practice?
The change was not dramatic overnight, but it was noticeable in operational terms.
Mato points out that the difference is most visible in terms of security and response speed, especially in situations where a solution initially seems impossible.
One example, in particular, has stayed with him:
“It happens that I can’t find a carrier for certain freight for days on other exchanges. I post it on HUBBIG and get a carrier within five minutes.”
He adds that sometimes he does not even expect to find a carrier through HUBBIG — especially when it comes to routes toward third countries or combinations that initially seem difficult to execute.
In such situations, he usually first tries through other freight exchanges. But when he cannot find a solution there, he also posts the freight on HUBBIG — “just in case.”
And that is precisely when, as he says, he often receives an offer and manages to move freight that had previously remained without a response.
These situations are not everyday occurrences, but they demonstrate the value of having an additional channel — particularly when the standard process does not deliver results.
Cro Ekspress – Experience Using the Application
When asked how he would describe the overall experience, Mato emphasizes that the application makes his job easier because it gives him a greater sense of control over the process.
He describes the new app update as more practical and clearer, especially when it comes to comparing offers within a single inquiry.
However, he points out that email communication remains the most important for him:
“I prefer email responses rather than WhatsApp.”
In logistics, documented communication is essential — a clear and structured exchange of information often means fewer misunderstandings.
A Feature That Stands Out to Him
One of the features that makes his work significantly easier is the ability to include multiple countries when publishing an inquiry.
For example, when organizing transport from Germany to Croatia, he can also include carriers from Bosnia and Herzegovina and Serbia that cover that route.
This flexibility increases the chances of arranging transport more quickly and efficiently.
How Fast Do Responses Arrive?
When asked how long it usually takes to receive responses from carriers, Mato answers honestly:
“It depends.”
Sometimes responses arrive very quickly, other times more slowly — depending on the route, the season, and vehicle availability. However, as he emphasizes, he sees HUBBIG as a reliable channel because the participating carriers have already been verified.
“I consider them reliable because they are mainly domestic and verified carriers.”
How Do You Compare HUBBIG to Other Ways of Finding Carriers — and Who Would You Recommend It To?
Mato openly admits that he uses different channels to find carriers, which is common practice in logistics. However, he highlights that through experience on some other freight exchanges, he encountered situations that made him more cautious.
Without going into details or naming specific platforms, he mentions that he has come across cases of unreliability on other exchanges — something that, in this line of work, can have serious consequences.
That is why, today, security matters to him more than ever.
“It is important to me that the carriers are verified.”
When asked who he would recommend it to, he answers simply:
“I would recommend it to everyone.”
Not because there is a universal solution for every route, but because in an unpredictable business like logistics, having an additional reliable channel often makes the difference.
Conclusion
The experience of Cro Ekspress highlights one important point: in logistics, there is no universal solution — but there are tools that can make a difference at the right moment.
Sometimes transport is arranged quickly; sometimes the process takes longer. But when you work with verified carriers and have an additional reliable channel, uncertainty is significantly reduced.
In a business where every decision carries responsibility, that difference often means a calmer working day.
If you would like to see how HUBBIG works in practice and try its features yourself, you can start by submitting your own inquiry free of charge and experience the process first-hand.
